©2020 All rights reserved Double Down Ltd.
Please check shipping and turnaround time prior to placing an order. We offer FREE UK mainland shipping on all our orders.
Returns & Refunds Policy
Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your purchase date, unfortunately you cannot return any items.
To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.
We recommend that you carefully inspect your mock-up file for custom orders. We do not offer returns or refunds on customised items or made to order items. All sale items are final sale and non-refundable.
We do not offer returns or exchanges on our custom printed range. These items are all printed to order in your chosen colour, size and design.
While we try to colour match as close as possible to your design, we cannot guarantee an exact match, as colours on a screen or not always representative of colours in real life.
Please pack your return item with a note of order number, name, and address, please ensure all returns are unused, unwashed and free from pet hair to the return address below:
Double Down Blankets
1 Beckenham Grove
Bromley, Kent BR2 0JN
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).
Late or Missing Refunds
If you haven’t received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us at: firstname.lastname@example.org
Due to possibility of our product(s) selling out, we will not be able to accept exchanges at this time. We recommend following the return policy above for the return of your product and then purchasing your desired style / size and/or colour.